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It is necessary to know how to configure the APN, as if you are travelling outside Spain or if your mobile data does not work correctly, you will have to change its configuration.

The steps for APN configuration vary from your mobile operator (Avatel, Lemonvil or Aire).

Depending on the writing that appears on the top left of your mobile phone on the lock screen, you can find out the corresponding operator:

Avatel → If it is written "MiOperador", your operator is Avatel, Movistar Nueva SIM coverage.

Aire Networks → If "Wifibytes" is written, your operator is Aire Networks, Movistar coverage.

Lemonvil → If "WifiB" is written, your operator is Lemonvil, Orange coverage.

Example APN Configuration with Android

Example APN Configuration with iOS

  

If it still does not work after these steps, you should switch off the mobile phone for a few minutes. (This will not work if you restart or activate the airplane mode)

If it still does not work after these steps, you should switch off the mobile phone for a few minutes. (This will not work if you restart or activate the airplane mode)

If it still does not work after these steps, you should switch off the mobile phone for a few minutes. (This will not work if you restart or activate the airplane mode)

Roaming service is the possibility of accessing the Internet when you are outside the country. For example, if you live in Spain and travel to the UK, you will be able to make calls, send SMS, use social networks, etc. As long as you have roaming activated.

In zone 1, roaming is free and usually is activated by default, but for security reasons, we recommend you to check it before your travel.

(Note that neither Andorra nor Switzerland are part of Zone 1).

To check that roaming is active in Zone 1 countries, you must check that data roaming and APN are active.

Data Roaming

ANDROID

iOS

1. Select “Settings”.

1. Select “Settings”.

2. Select “Connections”.

2. Select “Mobile data”.

3. Select "Mobile Networks" or "More Networks".

3. Select "Options".

4. Select "Data Roaming" and select "Activate".

4. Select "Activate".

If you have data roaming and APN enabled, but your mobile data is still not working, you should turn your phone off for a few minutes. (This will not work if you restart or activate airplane mode).

In zone 2 and zone 3 countries, roaming is desactivated, as it has a specific cost, which can be seen at the bottom of this section. Depending on your interests, you can activate or desactivate it by calling the wifibytes’ office.

Countries by zones

Zone 1 → Germany, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Portugal, UK, Romania and Sweden.

Zone 2 → Andorra, Switzerland, Bosnia and Herzegovina, Canada, United States of America, Macedonia, Morocco, Monaco, Tunisia and Turkey.

Zone 3 → Afghanistan, Argentina, Aruba, Australia, Bolivia, Brazil, Cape Verde, Chile, Colombia, Costa Rica, Egypt, Gambia, Greenland, Israel, Japan, Kazakhstan, Madagascar, Malaysia, Mexico, New Zealand, Oman, Philippines, United Arab Emirates, Peru, Qatar, Dominican Republic, South Africa and Uruguay.

If your mobile data isn’t working, you should follow these steps:

1. Reboot your mobile phone.

2. Make sure you have not used up all your mobile data.

3. Go to "Settings" and check that you do not have a mobile data limit.

4. Check that the APN is correctly enabled.

5. If the APN is enabled, but your mobile data is not working, you should turn off your device for 1 minute. (This will not work if you reboot or activate airplane mode).

6. Change the mobile phone connection. Here is a guide on how to do this on Android and iOS.

ANDROID

iOS

1. Select Settings.

1. Select Settings.

2. Select Connections and Mobile Networks.

2. Select Mobile Networks.

3. Select Network Mode.

3. Select Options.

4. Select a different option.

4. Select Voice and Data.

5. Select a different option.

ANDROID Guide with images

   

iOS Guide with images

   

If you have iOS, after performing the above steps you can also perform this action:

7. Select “Settings”, “General”, “Reset”, “Reset network settings” and “Confirm the action”.

   

If after checking these steps the problem persists, you should call the wifibytes’ office and a specialist will help you.

If you haven’t got coverage, you should follow these steps in order to solve the problem as soon as possible:

  1. Reboot your phone.

  2. See if your phone displays messages similar to: “Without SIM card”, “SIM card not detected”, “Emergency calls only” or “No service”.

  3. If your phone displays the above messages, you should remove the SIM card and reinsert it.

  4. Switch on the mobile phone connection to 2G or 3G, here we explain how to do it. ↓

ANDROID

iOS

1. Select Settings.

1. Select Settings.

2. Select Connections and Mobile Networks.

2. Select Mobile Networks.

3. Select Network Mode.

3. Select Options.

4. Select 2G or 3G.

4. Select Voice and Data.

5. Select 2G or 3G.

ANDROID Guide with images

 

iOS Guide with images

  

Click on Enable 4G to disable it, and then you will see in the top status bar that the phone automatically switches to the 3G or 2G

If the problem persists, you should call the wifibytes’ office and the specialist will help.

If you don’t have Wi-Fi connection at home and thinks that the reason is the router, you should follow these steps:

  • If you look at the router and see that the WLAN light is off, this means that the wifi connection is disabled. Therefore, you should press the "WLAN" button, which is located on the side of the router, as shown in the second picture, and the connection will work correctly.

  • If you see that the router does not emit any light signal, you should press the "Power" button, as it is possible that the router is switched off.

  • If you see that the LOS light has a red flashing, you should check if the cables are in good condition.

  • If after checking the two previous sections the problem persists, you should call the wifibytes’ office and a specialist will help you.

If your Wi-Fi is constantly disconnected, you should follow these steps:

  • Reboot your phone.

  • Forget your Wi-Fi network and reconnect to it.

  • Reboot your router.

  • Check the distance from the router, as this is often the main reason for Wi-Fi outages.

If after checking these steps the problem persists, you should call the wifibytes’s office to have a specialist help you.

If your Wi-Fi doesn’t work at the expected speed, you should follow these steps to solve the problem:

  • Repositioning the router, usually the distance from the router is the main cause of Wi-Fi speed.

  • Check the number of connected devices and verify if there are any intruders on your network. You can check by using the “FING” application.

  • Perform a speed test (Speedtest.net). If the speed is lower than the contracted speed, contact us.

  • Get a Wi-Fi booster.

  • Check that none of the electronic devices are downloading in the background.

If after checking all these steps the problem persists, you should call the wifibytes’ office and a specialist will help you.

WPS is an option included in your router, which is used to pair a PLC device or Wi-Fi repeater to your router.

The major advantage of WPS is that it offers the possibility for several terminals to connect to a wireless network without having to enter a password.

For security reasons the WPS button on the router is deactivated. In order to activate it, you will have to contact the Wifibytes' office as it has to be activated remotely. Once it is enabled in the office, you can press the WPS button to activate it. As soon as you see a green light on the WPS light signal, it means that it is available to you.

The signal light will only be visible for a few minutes.

If you have antenna at home and the Wi-Fi isn’t functioning properly, you should follow these steps:

  1. See if the socket called POE (Black Cable) has a green or blue signal light, it should look like one of these three pictures:

  1. If everything is as in the pictures above, but it still does not work, you should disconnect the POE cable and reconnect it 3-5 minutes later.

  2. If you still do not have Internet, it is necessary to reboot the router.

  3. Check the distance from the router.

  4. Check that none electronic devices are downloading in the background.

If after checking these steps the problem persists, you should call the wifibytes’ office because it’s possible that the antenna is down, and a specialist has to go in order to solve it.

If your Wi-Fi doesn’t work at the expected speed, you should follow these steps to solve the problem:

  • Repositioning the router, usually the distance from the router is the main cause of Wi-Fi speed.

  • Check the number of connected devices and verify if there are any intruders on your network. You can check by using the “FING” application.

  • Perform a speed test (Speedtest.net). If the speed is lower than the contracted speed, contact us.

  • Get a Wi-Fi booster.

  • Check that none of the electronic devices are downloading in the background.

If after checking all these steps the problem persists, you should call the wifibytes’ office and a specialist will help you.

If the channels on your TV are pixelated, you should follow these steps:

1. First of all, you should check if the TV cables are correctly connected and screwed in, and check that the CATV indicator light on the router has a steady green color.

2. Check the Internet connection.

  • If your connection is by Wi-Fi, you should go to "Settings", "Menu" or "Home", then go to "Connection or Network Settings" and verify that your Wi-Fi network is connected.

  • If your connection is by cable, you can simply do the first step.

3. Updating internet content (Except on AndroidTV)

  • To update the internet content, you should follow these steps:

1. Press the "HOME" button on the remote control.

2. Select "Settings".

3. Select "Network".

4. Select "Update".

4. Restarting your television

  • You can turn off the TV, disconnect the power cable and after 2-3 minutes reconnect it.

5. If the problem persists, you should call  to the wifibytes' office and  a qualified technician will resolve the problem.

If you cannot see the channels on your TV, you should follow these steps:

1. First of all, you should check if the TV cables are correctly connected.

2. Retuning the TV.

To re-tune your TV, you have to do it by the antenna option if you live in Enguera, Agullent or Bocairent, or by the cable option if you live in Cerdà, Torrella, Roglà, Llanera de Ranes or Llosa de Ranes.

In the case of antenna retuning, you must search in the remote control for "Menu" or "Home" and scroll until you find "Settings", "Channel Search" and "Automatic Tuning". The scanning process takes several minutes and once finished, you can sort the channels as you like.

If you retune the cable TV, you must follow the same steps as above, and write down these parameters when the TV asks you to do so:

  • Initial Frequency: 114000
  • Final Frequency: 226000
  • Symbol Rate: 7000
  • Modulation: 256QPSK
  • Steps: 8000

3. If the problem persists, you should call the wifibytes'office to check if the problem occurs on all TVs or only on your TV.

If the fault is only with your TV set, a qualified technician will solve the problem as quickly as possible.

If the internet doesn’t work on television, you should follow these steps to solve the problem:

  1. First of all, you should check that the TV is connected to the internet. For this, you should do a “Network Diagnostic”.

    1. There are two ways to do a “Network diagnostic”. The procedure will be different for the TV sets from before 2015 and for TV sets from 2015 or later.

Pre-2015 televisions

TV sets from 2015 or later

1. Search “HOME” on remote control

1. Search “HOME” on remote control

2. Select “Settings”

2. Select “Settings”

3. Select “System Settings”

3. Select “Network”

4. Select “Configuration”

4. Select “Network Configuration”

5. Select “Network”

5. Select “View network configuration and status”

6. Select “Network Configuration”

6. Select “Check Connection”

7. Select “View network configuration and status”

7. Select “Yes”

8. Select “Check Connection”

8. The process will start

9. Select “Yes”

10. The process will start

  1. Update the Internet content

    1. To update the Internet content, you must follow these steps:

1. Search “HOME” on remote control

2. Select “Settings”

3. Select “Network”

4. Select “Update”

  1. Reboot the TV

  2. Reboot the router

If the landline doesn’t work, you should follow these steps:

  • The "TEL1" signal light on the router should be solid green, if the signal is flashing green, make sure that all telephones are properly hung up.

  • Make sure that all connectors/cables are correctly attached.

  • Connect the landline phone to the router, to the “TEL 1” plug. If after taking this action, the landline phone still doesn’t work and you have another landline, you should connect the second phone to the “TEL 1” plug to check if the first phone is working or if it’s an external problem.

If the second phone doesn’t work and you think it is an external problem, you should call the wifibytes’ office to get help from a specialist.

Pregunta qualsevol cosa
Other Questions

Doubts?

Call us at  960 500 606
Oficina Bocairent 960 500 606 - C\Batalla de Lepanto Nº 5 Bajo -46880- Bocairent (València).
Oficina Enguera 960 500 616 - C\Dr Albiñana Nº 27 Bajo -46810- Enguera (València).
Oficina Llanera de Ranes 960 500 628 - C\Ctra Madrid Nº 6 Bajo -46814- Llanera de Ranes (València).
CONDICIONES GENERALES SERVICIOS OFERTADOS.pdf